OPERATIONS UPDATE - August 5, 2020
We remain open for business - with hours unchanged, and you don't need to come inside our building.
We want to help all that we can, but are required to perform an once-a-year certification for you with TEFAP, or The Emergency Food Assistance Program. The good news is that once done, this allows your Head of Household (or those pre-authorized by you) to stop by, show their ID, and pick up groceries for ALL household members.
To get your family Certified for the first time, and at Annual Renewals, simply bring:
(1) EVERYONE in your household, along with their ID's - including EACH minor child under 18
Acceptable ID's are State ID, Drivers License, School ID (if picture is on it), Tribal ID (with picture), US Passport, or Social Security Card. If/as more people join your household, just bring them and their ID along at your next visit so we can register the additional family member and know to add more food to your pick-ups.
(2) a Current Bill for YOU, and all ADULTS (18 or over) in your household
The current bill(s) you show us must be dated in the last 30 days, and clearly show NAME, ADDRESS, and a postal ZIP CODE within our service area (please see our FOR CLIENTS webpage for a list of those Codes). Unfortunately, we cannot accept a receipt or invoice from a motel or hotel room as your current bill. If an adult in your household is attending school, we may be able to accept their current school schedule. Note that your legally-married spouse does not need to bring a seperate current bill if he/she doesn't have one to present.
Once your are Certified and ready for pick-ups, you'll see that our food delivery has changed a bit:
Given the most recent health guidance available, our registration and food shopping process has been modified to resemble that of a remote assembly line, to better protect you and us.
Instead of normally entering the building through our sliding glass doors, the Head of Household (or another person on your "substitute list" who is pre-approved to pick up for your family) should hold their ID Card up to the glass while remaining outside. We'll take a photo of that through the glass and verify your information - including how many people reside in your household. Based on that intel, we'll automatically assemble a food box for your size family, as well as gather freezer and cooler items in a grocery bag to include with your box. Once assembled by our team, you'll see your completed box follow along a manual trolley table back to the sliding glass door, which then opens for you to take your box.
Each food box is designed to hold a week's worth of food, and Clients may come back every 15 days if needed.
We believe this delivery process best gets critical supplies in the hands of those in need quickly, while minimizing unnecessary social contact. The rapidly-changing health emergency we are all witnessing may eventually impact our staffing count and deliveries schedule, so we must reserve the right to quickly modify this process and/or temporarily cease our services.
Please check back here often for additional updates or call us at (580)765-5372.
Finally, a friendly reminder that we also offer Rent and Utility assistance on Tuesdays from 9:00 - 10:00am. See our FOR CLIENTS webpage to learn more.
To our Clients, we thank YOU for your patience and flexibility during these challenging times.
To our Associates, Volunteers, and Donors - we appreciate YOU, and could not do our good work without your support.