OPERATIONS UPDATE - April 10, 2020
We remain open for business, with hours unchanged, and you don't need to come inside our building.
Visiting us for the first time? Just bring us 2 things: (1) a paper or electronic copy of any monthly bill received in the last 30 days that proves you live in our service area (see list of eligible Zip Codes at top of FOR CLIENTS webpage), and (2) the ID's of your spouse and each household minor under 18 that you want to register for our food services. We will register you while you are outside holding up your ID's and bills to our glass window, and your spouse or minor children DO NOT have to come with you, as long you've also brought us their ID. Once the initial registration process is complete, your follow-up visits will go much faster, as we package a food box when you arrive based on the number of people you registered. Any "non-spouse" adults living in your household (18+ years) DO need to come with you at initial registration, with their own recent monthly bill sent to your address as well as their ID. Acceptable ID's include School, Tribe, State, Drivers License, Social Security card, or recent jail release papers.
Starting April 21, we will again be offering rent and utility assistance on Tuesdays from 9:00 - 10:00 am. See our FOR CLIENTS page to learn more.
Given the most recent health guidance available, our registration and food shopping process has been modified to resemble that of a remote assembly line, in order to better protect you and us. Instead of normally entering the building through our sliding glass doors, Clients should hold their ID Card up to the glass while remaining outside. We'll take a photo of that through the glass and verify your information - including how many people reside in your household. Based on that intel, we'll automatically assemble a food box for your size family, as well as gather freezer and cooler items in a grocery bag to include with your box. Once assembled by our team, you'll see your completed box follow along a manual trolley table back to the sliding glass door, which then opens for you to take your box. Each food box is designed to hold a week's worth of food, and Clients may come back every 15 days if needed. We believe this temporary process best gets critical supplies in the hands of those in need quickly, while minimizing unnecessary social contact. The rapidly-changing health emergency we are all witnessing may eventually impact our staffing count and deliveries schedule, so we must reserve the right to quickly modify this process and/or temporarily cease our services. Please check back here often for additional updates or call us at (580)765-5372.
Thanks for your patience during these challenging times, and to all our Associates, Volunteers, and Donors - we appreciate YOU.